Master Tutorial Speaker Detail


UX Design with Government and Industry: Overcoming Institutional Constrains


Prof. Marcus Foth, Queensland University of Technology, Australia

Marcus Foth is a Professor of Urban Informatics in the QUT Design Lab, Faculty of Creative Industries, Education, and Social Justice, at Queensland University of Technology in Brisbane, Australia. He is also an Honorary Professor in the School of Communication and Cultureat Aarhus University, Denmark. His research brings together people, place, and technology. His current research foci include: urban media and geoprivacy; data care in smart cities; digital inclusion and participation; blockchain and food supply chains, and; sustainability and more-than-human futures. Marcus founded the Urban Informatics Research Lab in 2006 and has been at the helm of ubiquitous computing and human-computer interaction (HCI) research into interactive digital media, screen, mobile and smart city applications for two decades. This work has been adopted by industry (e.g., smart city programs by McKinsey, Intel, CISCO), and universities (e.g., urban informatics courses at NYU, University College London, Warwick, Northeastern).

About This Tutorial

This tutorial offers insights on some of the challenges when designers work with and for institutions. In this session, Professor Marcus Foth translated some theoretical concepts from design research, such as institutioning, into avenues for new sets of UX practice, such as intermediation. Therefore, this tutorial was suitable for both junior and senior interaction and UX designers who often find themselves working for government and industry clients, and academics who want to keep up with the current trend and research in UX.


“This Master Tutorial session, led by Professor Marcus Foth, was very useful to me in thinking about the ‘how’ of engagement with Industry & Government. The session was very well facilitated with plenty of value-added engagement with others that leveraged the capabilities of contemporary digital environments. Due to organisational policies and government protocols, institutional constraints will always be there shaping the way we engage. Accepting this ‘problem’ allows us to be creative. Identifying effective strategies that deal with these constraints was the focus of this session. For me, this session provided another conceptual framework through which to understand and appreciate the pivotal role of ‘user experience’.”
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Jon Mason, Associate Professor in Education (e-learning) at CDU

"I underestimated the Master Tutorial before the workshop started as it was only two hours, but I really learned a lot during the workshop. Doing the pre-course and post-course really enhanced my understanding of the topic. Great lesson learned from the expert. Two thumbs up."
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Johan Setiawan, Senior Lecturer, Universitas Multimedia Nusantara

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