UX Indonesia

We empower leaders and organizations to accelerate digital transformation.

UX Indonesia is a team of experts in Insight-driven User Experience (UX) that empowers leaders and organizations in almost every industry to accelerate Digital Transformation through an Agile and Sustainable Human-centred Approaches.

Together with CX Insight, our exclusive partner in Australia, you will be in the good hands of reputable international companies.

Being a pioneer since 2002 as the first and leading UX company in Southeast Asia, we have helped hundreds of local and multinational companies in Indonesia and other parts of the world, ideate, design, develop and improve products and services that are loved by millions of Indonesians and the rest of Southeast Asia.


UX Indonesia adalah tim ahli dalam Insight-driven User Experience (UX) yang memampukan para pemimpin dan organisasi di hampir setiap industri untuk mempercepat Transformasi Digital melalui pendekatan Agile yang berfokus pada kesinambungan jangka panjang.

Bersama dengan CX Insight, mitra ekslusif kami di Australia, Anda akan bekerjasama dengan perusahan internasional terkemuka.

Kami telah menjadi pelopor sejak 2002 sebagai perusahaan UX pertama dan terkemuka di Asia Tenggara, yang telah membantu ratusan perusahaan lokal dan multinasional di Indonesia dan seluruh dunia, melahirkan ide-ide, merancang, mengembangkan, dan membuat produk dan layanan yang lebih baik dan disukai oleh jutaan orang Indonesia dan seluruh Asia Tenggara.

Read our Case Studies.

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UX Training and Certification

Be UXed workplace-ready and certified to be successful in your workplace with a live support from UX Experts.

Live Session Registration

Do not miss the opportunity to learn, live, various topics from our experts in User and Customer Experience.

Upcoming

  • Date: 13 December 2021
  • Time: 10:00 - 11:00 WIB
  • Speaker: Dr Eunice Sari
  • Topic: [UX Design Research] Pengenalan UX Design Research

Get your tickets by clicking the registration button below:

Register

Consulting

Design and evaluate your products and services, work with live projects, get advice, trained, and certified by experts.

100+

Projects Completed

100%

Certified UX Professionals Employed

1000+

Training hours delivered

1500+

Professionals trained and certified

Rated 4.8 out of 5 on Google

UX Indonesia Meetup

Learn and discuss with international experts, thought leaders and senior level professionals about Product Design and Strategy (#ProductDesign #ProductStrategy), User Experience (#UX), Customer Experience (#CX), Service Design (#ServiceDesign), Design Thinking (#DesignThinking), and Design Sprint (#DesignSprint).

Upcoming

  • Date: TBD

  • Time: TBD

  • Thought Leaders: TBD

  • Topic: TBD

Tanya UX?

Get your UX questions answered by international experts, thought leaders and senior-level professionals.

#TanyaUX is a live fireside chat for the online community in Product Design and Strategy, User Experience (#UX), Customer Experience (#CX), Service Design (#ServiceDesign), Design Thinking (#DesignThinking), and Design Sprint (#DesignSprint).

Tanya UX

Case Studies

We work with you using agile and sustainable human-centred approaches.

Digital Information System Redesign

Digital Information System Redesign CoverDigital Information System Redesign Cover

Need

One of the Southeast Asia’s largest banks needed to improve their digital information system.

Challenge

Thousands of information pieces in multiple formats and layouts were scattered all over the Intranet in ambiguous categories.

Methods

Design Sprint, Journey Map, Card Sorting, Cognitive Map, Contextual Inquiry, Diary Studies, Ethnographic Field Studies, Focus Group, Information Architecture, In-Depth Interview, Survey, UI Expert Review, Usability Testing

Outcome

The employees became happier and more productive, while the usage adoption of the system has increased at least double the numbers before the redesign.

Digital Music Service Application Design

Digital Music Service Application Design CoverDigital Music Service Application Design Cover

Need

A global digital music provider needed to receive insights on an application design for emerging markets.

Challenge

The user experience design must be optimised on low-spec and older mobile phones with limited and unstable data connection.

Methods

A/B and Multivariate Testing, Ethnographic Field Studies, Intercept Studies, In-Depth Interview, Usability Testing

Outcome

A light-weight digital music service application design that is fast, interactive, and uses less storage, data and battery power to optimise performance.

Evaluating the Design of Driver-Rider Matchmaking

Evaluating the Design of Driver-Rider Matchmaking CoverEvaluating the Design of Driver-Rider Matchmaking Cover

Need

A multinational ride-hailing company needed to design and evaluate the new Driver-Rider Matchmaking feature.

Challenge

A mix between evaluation, design and development happen in parallel within a short period of time in several iterations, requiring real-time backend fix in a multi-role environment with users on the field.

Methods

Usability Testing, Role Playing, Contextual Inquiry, Intercept Studies.

Outcome

Optimised design based on distance, loyalty status, and driver’s rating.

Transforming the Customer Experience of Bank Branches

Transforming the Customer Experience of Bank Branches  CoverTransforming the Customer Experience of Bank Branches  Cover

Need

One of the Southeast Asia’s largest banks with more than 1,000 branches needed to integrate its digital and offline channels, impacting the experience for millions its customers.

Challenge

The current branch-related products and services are not yet aligned and optimised.

Methods

Service Design, Value Proposition Map, Journey Map, Analytics, Concept Map, Contextual Inquiry, Diary Studies, Ethnographic Field Studies, Focus Group, In-Depth Interview, Product Audit, Survey, UI Expert Review, Usability Testing

Outcome

A line of new products and services that synergise with each other in an integrated channel framework.

Cultivating Digital Transformation Culture in the Desert

Cultivating Digital Transformation Culture in the Desert CoverCultivating Digital Transformation Culture in the Desert Cover

Need

An international telecommunication company headquartered in Middle-East needed to embed Design Sprint and customer-centred thinking in its agile processes.

Challenge

C-level Executives used to work in silos.

Methods

Design Sprint, Design Thinking, Usability Testing, In-Depth Interview, Journey Map, Intercept Studies.

Outcome

The C-level Executives were immersed in Design Sprint, including UX processes, enabling them to change their mindsets and make better decisions for the current and new products and services in an agile process.

Empowering women and the marginalised groups in inclusive e-commerce

Empowering women and the marginalised groups in inclusive e-commerce CoverEmpowering women and the marginalised groups in inclusive e-commerce Cover

Need

A multinational e-commerce company needed to improve its business metrics through its mobile application.

Challenge

Design a mobile application to streamline the business and customer service processes across different channels.

Methods

Journey Map, In-Depth Interview, Usability Testing, Focus Group, Participatory Design Workshop.

Outcome

High-fidelity prototype of the application and actionable recommendation to improve business processes.


What People Say

The honest opinion of our clients is the best indicator of our high-quality services.

Clients

Google Spotify Mozilla Grab Whitepages Ooredoo Telkomsel Telkom Indonesia Astra International Qualcomm Charles Darwin University Edith Cowan University Sophie Paris Magic ILO IBM BCA BTPN DBS OCBC NISP

UX Indonesia Master Tutorial

Master Tutorial is an INTERACTIVE and HANDS-ON technology-related online tutorials to equip practitioners and academics in this new normal. Join this EXCLUSIVE tutorial for an opportunity to gain master-level knowledge and skills from the world-leading experts in HCI and UX.

Tanya UX

Tanya UX

Job Vacancies

We are a team of experts in Insight-driven User Experience (UX) that empowers leaders and organisations to accelerate Digital Transformation through an Agile and Sustainable Human-centred Approaches. Being a pioneer since 2002, we are the first and leading UX company in Southeast Asia. But that’s enough about us. Tell us about YOU! If you think you have the X factor to join our team, get in touch with us!

- Communicate with prospective event participants- Conduct a pre-sales and marketing activities- Conduct hundreds of cold calling on daily basis- Put customer first before yourself- Plan, develop, execute, evaluate, coordinate and learn about anything related to holding a successful and memorable events- Plan, develop, evaluate, and distribute training materials- Prepare, operate and responsible for all equipments and logistics related to events

Event Officer

Working with project management is something you are comfortable with? If your answer is "yes", come and join our team!

- Ensure compliance to current tax regulations- Follow up pending payment- Sending confirmation of receipt of payment (receipt) to the Event Team.- Manage payroll- Manage receipts- Account for physical corporate assets

Finance and Tax Officer

Having a 4 years of experience as Finance and Tax Officer? You could be the one we are looking for!

- Communicate with prospective employees- Conduct pre-sales and marketing activities to recruit employees- Conduct hundreds of cold calling on a daily basis- Plan, develop, execute, evaluate, coordinate and learn about anything related to recruiting, onboarding, nurturing, and offboarding the best talents- Plan, develop, evaluate, and distribute People Ops documents- Prepare, operate, and be responsible for all People Ops-related activities

HCM Officer

Thinking to work with human capital especially talent and expert? Get in touch with us!

- Prepare letter for client, vendor or internal- Conduct hundreds of cold calling on daily basis- Put customer first before yourself- Back up Research, Operation and or Event Team- Sending progress reports to training participants- Sending the final report to the training participants- Explains information about invoices, invoice format links, how to create invoices

Administration Officer

Working well with details, in a team as well as independently? We want you to be part of our team.

- Rapidly developing fully functional interactive digital protytpes in daily sprints- Presenting and communicating your work and your team's work- Sketching and wireframing with at least two tools of trade- Designing User Interfaces (UI) and Infographics- Applying the best design guidelines for Android and iOS

UI Designer

Having skills and experiences in design thinking? We have a space for you in our team.

- Contribute to internal and external projects with wide impact- Conduct exploratory research, decide strategy, and apply design to digital products and services- Contribute in diverse, unique and cutting-edge UX design processes- Work in a focused small team- Work with the best and international experts in the world of UX

Front-End Developer

Wanting a new career as Front End Developer? Talk to us!

- Contribute to internal and external projects with wide impact- Conduct exploratory research, decide strategy, and apply design to digital products and services- Contribute in diverse, unique and cutting-edge UX design processes- Work in a focused small team- Work with the best and international experts in the world of UX

Back-End Developer

Searching for the opportunity to build and to maintain web technologies from scratch? Get in touch with us!

- Contribute to internal and external projects with wide impact- Conduct exploratory research, decide strategy, and apply design to digital products and services- Contribute in diverse, unique and cutting-edge UX design processes- Work in a focused small team- Work with the best and international experts in the world of UX

Curriculum Designer and Developer

Designing course and making visions come to life are your things? We want you!

- Contribute to internal and external projects with wide impact- Conduct exploratory research, decide strategy, and apply design to digital products and services- Contribute in diverse, unique and cutting-edge UX design processes- Work in a focused small team- Work with the best and international experts in the world of UX

Instructional Designer

Hoping to work as an Instructional Designer? If this sounds like you, contact us!

- Contribute to internal and external projects with wide impact- Conduct exploratory research, decide strategy, and apply design to digital products and services- Contribute in diverse, unique and cutting-edge UX design processes- Work in a focused small team- Work with the best and international experts in the world of UX

Videographer

Looking for a job in end-to-end video production? Join our team!

- Contribute to internal and external projects with wide impact- Conduct exploratory research, decide strategy, and apply design to digital products and services- Contribute in diverse, unique and cutting-edge UX design processes- Work in a focused small team- Work with the best and international experts in the world of UX

Video Editor

Considering yourself a master in video editing applications? Talk to us!

- Responsible for building a clean and effective user experience for our customers.- Understand needs from the product management, engineering, and business stakeholders- Able to build solutions that fit those needs.

UX Designer

Having what it takes to be an excellent UX Designer? Contact us!

- Have attention to details and well-organized- Highly literate with Information and Communication Technology- Highly literate with social media- Highly literate with Mailchimp- Be a team worker, as well as, an independent initiator and self-starter

UX Researcher

Collecting data and conducting research are what you really into? Get in touch with us!