UX Indonesia
   

Customer Journey 101: From Insight to Action

   Mode of Delivery: Online
Duration: 45 minutes

About

Embark on a transformative journey that empowers you to understand your customers on a deeper level. This training equips you with the tools to create a visual representation of the customer journey, identify pain points and opportunities for improvement, and make informed business decisions that drive customer loyalty and growth.
Learning Goals
 
  • Understand the fundamentals of Customer Journey Mapping
  • Develop skills in identifying customer pain points and opportunities for improvement
  • Learn how to create an end-to-end customer experience for optimisation
  • Understand how to use customer journey mapping to inform business decisions
  • Explore the use of customer journey mapping to real-world scenarios

Skills You’ll Gain

  • Empathy Mapping
  • Customer Journey Mapping
  • Channel and Touchpoint Mapping
  • Emotion Mapping
  • Experience Design Mapping
 
Who Should Attend
 
  • Customer experience designers
  • Marketing and sales teams
  • Product managers and developers
  • Service delivery teams
  • Innovation and strategy teams
  • Anyone looking to improve customer experience and loyalty