Design Thinking in Digital Transformation Transformation
Mode of Delivery: Online
Duration: 45 minutes
About
A good customer experience is a critical differentiator in today’s fast-paced digital landscape. Design thinking, a powerful, humanity-centered approach to problem-solving, is a skillset that can significantly enhance your professional growth. With the agile framework, we will learn the practical and methodological ways of Design Thinking to design and deliver exceptional customer experiences. This training, tailored to your needs, is designed to provide practical ways to engage with customers, define their needs, ideate creative solutions, prototype effectively, and test innovations to ensure they meet real-world demands.
Learning goals
- Grasp the core principles and phases of design thinking methodology.
- Learn how to empathise with customers and uncover their needs and pain points.
- Apply design thinking tools to identify and solve problems related to customer experience.
- Explore how design thinking can drive innovative solutions in the digital landscape.
- Discover leveraging design thinking to create transformative customer experiences and accelerate digital transformation initiatives.
Skills you’ll gain
- User and Market Research Stakeholder
- Mapping Prioritisation User testing and evaluation
- Insight-driven design and development
Who should attend
- Business leaders and executives
- Digital transformation strategists
- Customer experience professionals
- Marketing and sales teams
- Product managers and developers
- Business analysts and strategists
- UX and UI designers
- Entrepreneurs and startup founders
- Small business owners