Delivering a seamless service that resonates with users requires a thoughtful design. Our Service Design Thinking course offers you the opportunity to master the state-of-the-art of designing a service using the design thinking approach. From user journey mapping to exploring the service ecosystem through service blueprinting, touchpoint identification, and experience prototyping, you’ll gain the skills needed to enhance service delivery and customer experience.
This course is not just about theory. With practical examples and interactive exercises, you’ll learn how to design and deliver services that meet real customer needs and drive business success. This hands-on approach ensures that you can immediately apply what you’ve learned in your professional roles.
Learning Goals
Understand the fundamentals of service design
Learn how to apply design thinking principles to service delivery
Develop skills in customer journey mapping, service blueprinting, and prototyping
Understand how to design and deliver services that meet customer needs and expectations
Explore practical methods for developing customer-centric service designs
Understand strategies for implementing and evaluating service design thinking to real-world scenarios
Mode of Delivery:
Online
Duration: 45 minutes
