Understanding the goals, pains, and needs of our customers is critical for the success of our products and services. User Experience (UX) Research or User Research applies various qualitative and quantitative data collection and analysis methods to gain holistic perspectives about your customers, products, and services.
Why UX Indonesia
For more than 15 years, UX Indonesia has helped hundreds of world-leading companies and organizations across the globe to transform User Research data collected into actionable insights, blueprints, and strategies. Our experts who have accumulated experience of over 35 years of expertise to help you to employ UX Research within your company in order to maximize your business values.
Using qualitative and quantitative best practices, we have the capability to conduct the UX Research on your behalf as well as in cooperation with your team, regardless of your design and development journey stage. We are accustomed to work at various location, contexts, and settings to guarantee optimum research outcomes.
Ethnographic Field Studies
Gain actionable insights fresh from customers’ natural environment with the best in-field expertise.
Collect quick feedback from your customers in their daily routines with experienced local experts.
Gain insights of your customer behaviors and experiences over time with the latest tools and methods.
Be in your customers’ shoes to identify gaps and opportunities in your touch points and channels.
Explore customer perspectives on your products and services in intensive individual interviews.
Quickly fix your product usability problems and conversion bottlenecks under guidance of Google Dev Experts.
Reveal usability problems and learn directly from customer interaction with your products and services.