Customer Journey Mapping

Customer Journey Mapping is a visualization about the process of a person go through to achieve a goal. Customer Journey Mapping will help you to understand the background and what the user wants to achieve.

In this training, you will learn how to use the Customer Journey Map to understand the customer’s behavior, mindset and motivation when interacting with your product. You will also be taught to compile the Customer Journey Map based on the results of structured research and how to apply the Customer Journey Map for your product development.

Why You Should Join This Training?

You will be guided by Google Dev Experts with the Cert IV Training and Assessment certification from Australia which has demonstrated skills that are highly competent in providing professional training internationally.

If you are lucky, you will get the opportunity to attend the UX Clinic to consult with UX Experts with cumulative experience of more than 35 years in conducting UX Research in Indonesia and abroad, including various remote and isolated areas, using various methods, devices, and techniques effectively.

Training Materials

  1. Persona
  2. Customer Journey Mapping (CJM) and Tools
  3. Customer Gains, Pains and Jobs
  4. Empathy Map
  5. Touchpoints and Channels

Participant Profile

User Experience Research

UX Researcher | Market Researcher | Market Research Analyst

Obtain user research data and compile Customer Journey Mapping based on target users.

User Experience Research

UX Designer | Visual Designer | Interaction Designer

Understand the context of the user to get an idea of the user’s background and what the user wants.

User Experience Research

Lecturer | Chief Executive Officer | Chief Production Officer

Studying Customer Journey Mapping to be applied to cases and products owned.

User Experience Research

Project Manager | Business Manager | Product Manager

Design appropriate product strategies and business processes based on insights from Customer Journey Mapping.

Participant Experience

“The first time I participated in the UX Indonesia training, I found that what I learned in this training could help my work in the office now.”

“I recommended by my coworker once to take part in UX Indo training because this is what I need to make meaningful user experience can be found here.”

“This training is useful, I mean, I got a lot of experience from here.”

“If all users are people who have just been in the UX world and are still confused about any of their techniques, it’s best to immediately take part in training from UXIndo. Very helpful to my understanding, because learning UX doesn’t stop in theory. We will read a lot of books, articles written on the medium but you need one day to really practice it directly.”

Customer Journey Mapping

IDR 2150K · Professional Level · 1 Day

Identify business gaps and opportunities to improve your metrics.

Payment Information

Bank Name: Bank Central Asia
Account Number: 870 525 8585
Bank Code: 014
BCA Mall Kelapa Gading 3 Lt. G
JL Kelapa Gading Boulevard, RT.13/RW.18 Kelapa Gading Timur, Jakarta Utara 14240


  • Handout
  • Certificate of Participation
  • Light Breakfast, Snacks, Sumptuous Buffet Lunch, Afternoon Tea
  • UX Clinic

Call Center

+62 21 2963 6762
+62 877 489 86867
+62 878 919 23069



+62 877 489 86867

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