Pair Writing*: Towards Agile Participatory Design

Participatory Design practices are notorious for their drawbacks in empowering design stakeholders in the term of resources utilization. The issues of time, finance and engagement effort often hinder the practice of participatory design in a high-paced business-driven design environment.

During our fieldwork in the adoption of radio frequency identification (RFID) technology in the Danish retail industry, we conducted our work within a framework of Iterative Phase ModelTM (IPM), a model that is developed to cope with any technology adoption cases.

The model is domain and technology independent. In our case, we have applied the model to cope with the adoption of radio frequency identification (RFID) technology in the Danish retail industry that includes Pair Writing. The paper will introduce the IPM in relation to Pair Writing and demonstrate a case study of Agile Participatory Design.

*The Pair Writing technique has been adapted in Service Design for improving government services in Australia and The United Kingdom.

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