Lawnmower Saga: The Customer Journey of a Hardware Store

I am considering buying an electronic lawnmower from a well-known hardware store in Australia. Surprisingly enough, my journey to get that lawnmower becomes a long way journey I have never been expected before.

Based on this journey, I want to tell you about Customer Journey Mapping in our everyday life and how to optimize User Experience in every touchpoint with the product.

Related Reports and Articles

Tell me more

Ask for Full ArticleOther Question

max. 150 Characters