- 24 March 2017: Customer Journey Mapping (Jakarta)
- 25 March 2017: Customer Journey Mapping (Yogyakarta)
- 31 March 2017: Customer Journey Mapping (Bandung)
- 18-21 April 2017: CHIuXiD 2017 – Experience Design for All
- 19 May 2017: Agile Usability Testing
- June 2017: Holy Month of Ramadhan Break
- 21 July 2017: Content Strategy for Digital Products and Services
- 25 August 2017: Mobile UX Design
- 29 September 2017: Usability Testing for Mobile App and Web
- 27 October 2017: Lean UX for Product and Service Innovation
- 24 November 2017: Effective and Affective User Interface (UI) Design
- 15 December 2017: Measuring User Experience
- 26 January 2018: UX Tools in a Nutshell
- 23 February 2018: User Experience Research
Customer Journey Mapping
24, 25, 31 Maret 2017
UX Indonesia provides public training, in-house training, workshops and seminars in any topic related to User Experience (UX), Digital Media, Human Computer Interaction (HCI), Organizational Learning and Development.
Our training can be delivered to meet your flexible learning needs (face-to-face, online and blended learning).
Our in-house corporate training courses are custom-tailored to fit your team’s requirements, and build unified focus and understanding for your entire team. This arrangement is ideal if you have large teams that want to spread user experience perspective throughout the organisation or teams who work on large projects that need to kickstart the creative design process and head in the right direction.
Benefits of In-house UX and CX training
- Tailored programme, time, schedule and content of training
- On-site, without travelling time and cost
- Your company, sector and audience research
- Confidentiality from your competitors
- 2-week post-course support provided
- Full and tailored post-course documentation
- Contextual discourse and problem solving
Examples of UX and CX Training
UX in a Nutshell
Day 1: Design Strategy
Learn how to link organisation business strategy to design solutions that appeal to stakeholders. Topics include: design concept in business strategy, customer value, business support, defining and evolving core experience and strategic guidance.
Day 2: Design Research
Learn about tools and methodology needed to discover deep and actionable insights for design. Topics include: models of human behaviour, design research methods, strategic approach to move from research to design.
Day 3: Service Design
Learn how to understand a service ecosystem and develop a blueprint that meets the need of stakeholders and ensure the success of our interactive experience. Topics include: service system, service design, service prototyping, modelling, architecture and execution.
Day 4: Interaction Design
Learn how to engage stakeholders by transforming our research data into an effective design. Topics include: interaction design, design criteria, concept validation and refinement.
Social Media for Business
There are several individual training programs offered under this category:
Social Media Essentials
A comprehensive social media-training course that gives any business an insight into how all the main social media platforms can perform together to deliver online marketing success and improve customer experience. This course can be tailored to your business needs.
This course provides insights for the participants to harness the power of Twitter to build brand awareness, drive sales, promote their company and improve customer experience. Communicate with customers and other businesses through the fastest growing social media phenomenon in the world.
This course teaches the participants on how to engage with new and existing customers, attract the collosal Facebook membership to your brand and products, get your news and company services promoted clearly, consistently and attractively and improve customer experience to your products and services.
LinkedIn has quickly become a staple social media platform for businesses. This course can provide you with the information and LinkedIn training you need to make the most of this excellent business communications channel and the opportunity it gives.
Usable and Accessible Website
Day 1: Accessible Web
Topics include: web standards, legal issues in web accessibility in various countries, web content accessibility guidelines (WCAG), design and evaluation tools for web design.
Day 2: Usable Web
Topics include: usability life cycle in web development, usability criteria, common pitfalls in web design, mobile usability.
Topics include: usability testing, testing design elements, user profiling, persona, scenario, rapid prototyping.
Topics include: choosing the best usability method for your project, planning usability testing, usability testing tools, socio-technological techniques, mobile usability.
Topics include: information architecture, GUI and haptic interface elements, design strategy, wireframing, labeling and navigation.
Topics include: content management, taxonomy, faceted classification, controlled vocabulary, metadata, card sorting.
Practicing Interaction Design
Topics include: interaction design life cycle, understanding stakeholders, defining and balancing requirements, prototyping.
Topics include: conducting research with stakeholders, planning user research, ethnographic-inspired interview and observation, mental models, context scenario.