experience


Customer Journey Mapping

Rangkuman: “Sebagian besar organisasi sudah dapat mengumpulkan data mengenai penggunanya, tetapi data seringkali gagal untuk mengkomunikasikan rasa frustasi dan pengalaman dari pelanggan.” (Paul Bag) by Atana Sarah Dinda Nadhirah Ibarat memakai sepatu orang lain, sebuah organisasi atau brand mencoba memahami pemikiran dan perasaan pelanggannya melalui Peta Pengalaman Pelanggan (Experience Map). […]


China Jade Carving Ball.

 

Quality doesn’t have to be defined. You understand it without definition. Quality is a direct experience independent of and prior to intellectual abstractions.” (Pirsig, 1991, p. 64)


UX Indonesia-Malaysia 2014.

First Regional UX Indonesia-Malaysia Event To Be Launched in Jakarta 9

A Full-Day UX Conference: Seminar, Networking, Demonstration and Exhibition UX Indonesia, recognized as the pioneer of UX in Indonesia, will host the first UX Indonesia-Malaysia Seminar and Networking event on April 26, 2014 in Jakarta, Indonesia. This first ever UX conference in Indonesia aims to create the awareness of ICT […]